We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into affect from May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union.
When you register as a new customer, we may collect the following information:
For the exhaustive list of cookies we collect see the List of cookies we collect section.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.
We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
v.3.0 May 2018 PHOENIX MEDICAL LTD
During this difficult time, we have made some changes to help us deal with the coronavirus outbreak and the effects it has on our business.
We are following government guidelines on how to operate our business during the coronavirus (COVID-19) outbreak. Any changes that affect our customers will be updated on this page.
We regularly write about topics that impact acupuncture and herbal medicine, particularly in this exceptional situation. Visit our blog here.
Last updated 05/01/2021
In order to protect our team and to ensure we are able to operate continuously throughout the pandemic, we have decided to furlough a number of our staff. As we will operate with a skeleton structure, your order may take longer to dispatch than usual.
Our working hours will continue to be Monday - Friday 9.00am - 5.30pm until further notice.
You can still contact our customers service and sales team by calling +44 (0) 1245 350822 or emailing firstname.lastname@example.org but please be aware that customer service response times by phone and email are limited. We will endeavour to respond to your query as soon as we can.
We are still dispatching orders, but it may take us a little longer than usual. The majority of our orders will be dispatched within 1-3 working days. Large orders (over 30kg) may take up to 7 days to be dispatched.
As the majority of our goods are imported from China and we are amidst the second wave of the pandemic, we are experiencing a global trade imbalance where there are more imports than exports from the UK. This means that there is a high demand for incoming air and sea freight. We have plenty of stock available, however the majority of our new stock is on standby in China. We are experiencing delays with logistics as we are waiting for shipping vessels to become available. As we anticipate a temporary shortage in stock whilst we wait for our new stock to arrive, we have imposed maximum order quantities on dried herbs and concentrated granules to ensure that there is enough to go around within Chinese medicine community here in the UK and Europe. Herbs are restricted to 2 items per order until further notice.
We appreciate your patience and continued support.
Orders may be collected from our office, but non-contact pick-up is mandatory. No customers will be permitted to enter our office building. We will also require payment in advance via our online payment gateway on our website or by telephone. Please let us know when you will arrive and we will ensure your parcel is left outside for your arrival. This will help to ensure the safety of our staff and customers.
Our office address is:
Phoenix Medical Ltd
5 Lonebarn Link, Springfield Business Park
Our main UK courier is DPD and they are operating as normal. All orders are sent on a next working day service, unless requested otherwise. DPD reported that although demand for their delivery services are at their highest ever, their service is on time for 99.9% of parcel deliveries as there is 75-80% less traffic on the roads.
The pandemic has impacted trade all over the globe and whilst we are experiencing increases in import costs for all of our goods, Phoenix Medical has no plans to increase prices for customers. We have pledged to maintain product prices at pre-pandemic levels for as long as possible. As an ethically conscious company, we understand that this is a difficult time for many business owners and we do not wish to cause added financial stress to our customers. We will be absorbing any price increases throughout the pandemic for as long as we are able to.