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We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into affect from May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union.
When you register as a new customer, we may collect the following information:
For the exhaustive list of cookies we collect see the List of cookies we collect section.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.
We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
v.3.0 May 2018 PHOENIX MEDICAL LTD
As well as supplying quality and authentic Chinese medical supplies and offering educational courses, we also believe it’s important to give back to the community. Through fundraising and charity work, we aim is to help as many people as possible whether it’s supporting our local food bank or fundraising for charities within our industry.
Our chosen charities are often related to the causes that we care about, including the provision of free acupuncture and protecting animals that have been inhumanely exploited for medicinal purposes.
We always blog about the charity work and fundraising that we do, read more about our corporate social responsibility here.
As we’re 100% against the supply of animal products for Chinese medicine, we’re pleased to be supporting Animals Asia to help end the exploitation of animals for healthcare. In our campaign ‘Healing without Harm’, we are working to raise awareness for the charity and to promote herbal medicine. We have been using Instagram to promote our #SubstituteSaturday campaign to offer herbal alternatives to animal products, as well as writing blog posts to offer cruelty-free substitutes. We also now have leaflets, brochures and a collection tin which showcase at conferences and exhibitions - to help raise further awareness and money.
Since 2018, we have been donating a portion of our profits to the cause and customers also have the opportunity to donate money to Animals Asia at the checkout when shopping with Phoenix Medical. We have also run charity raffles at trade shows to raise awareness for the bears.
The money we raise goes towards funding life-saving surgery for moon bears that have been cruelly exploited for their bile on farms. We also help to fund the development of new bear sancturies in Asia.
Join us in our journey to help end animal exploitation for medicine.
World Medicine is a charity which provides acupuncture to people suffering as a result of trauma, disasters and poverty. 2017 brought many acupuncturists together who selflessly volunteered to treat victims of the Grenfell Tower tragedy. Since then, we have been helping to provide the project with acupuncture needles and supplies needed to run the free clinic. We donated supplies such as acupuncture needles and clinical accessories to help supply over 50 volunteer acupuncturists with safe and effective materials to treat the victims. Since then, we continue to work with World Medicine to ensure volunteer acupuncturists have safe supplies to treat those in need.
In addition to our main charities, we have also donated needles and supplies to charities which provide acupuncture services to those in need.
We started working with the Leeds Cancer Care Centre in 2018. They offer a variety of services for people affected by cancer; including complementary treatments, hair loss support services and various health and well-being group activities. One of the treatments the centre offers is a 10-week course of Auricular Acupuncture, using the NADA protocol, to help those suffering from prostate cancer. The sessions can help with the common side effects of cancer treatment and to improve general well-being. To help with the free sessions providing by Leeds Cancer Centre, Phoenix donated 1,500 detox acupuncture needles and NADA five-point protocol posters to help the volunteer acupuncturists. We are continuing to work with the centre and hope to help many more practitioners and patients.
Another organisation we are working with is Positive East Ear Acupuncture Clinic. Positive East has been at the forefront of HIV service and care for over 26 years, supporting people from the point of HIV diagnosis to longer-term care. Earlier this year, they introduced their first drop-in auricular acupuncture clinic. The clinic is being headed up by NADA practitioner Truus Jansen who is using the 5-point protocol to help treat those from suffering. To support the clinic, we donated detox acupuncture needles and ear seeds to allow the volunteers to treat the patients for free.