CONTACT US: +44 (0) 1245 350822

Mon to Fri 9 AM - 5.30 PM

View our latest COVID-19 customer update

Can anyone order Phoenix herbs and acupuncture needles from us? 

No, we only supply to qualified herbalists, acupuncturists, TCM practitioners and doctors. Practitioners must submit proof of qualification upon registration and state the name of their insurer. At Phoenix, we believe in safe practice and Chinese medicine should only be practiced by certified and qualified personnel.

Any patients that wish to purchase herbal medicine or receive acupuncture treatment must consult a qualified practitioner. To find a qualified practitioner, nationwide databases are available at the following websites:

Register of Chinese Herbal Medicine

Association of Traditional Chinese Medicine

British Acupuncture Council

Acupuncturist Association of Chartered Physiotherapists

I am currently a student, can I place an order with Phoenix?

If you are in your last year (clinical study), you are more than welcome to place orders upon approval from your tutor. Please register here and email with proof of study and an email from your tutor. 

As a student, you will not be permitted to prescribe herbal medicine or treat patients without your tutor's supervision. It is important that you complete your course and get insurance for practice as you will be responsible for your patients' health and wellbeing.

Can I order herbs in bulk and also individual prescriptions?

Yes of course, you will need to register an account with both the wholesale and dispensary service as they work as two separate entities. We are more than happy to send orders together to save on postage. To arrange this, please call or email the sales team who will be able to help you with this.

Sales: (+44) 01245 350822


Are the concentrated granules gluten-free?

With the exception of naturally occuring gluten, our concentrated granules are certified gluten-free. Please visit our Information on Gluten page to find out more.

Rest assured that at Phoenix, we strive to supply the safest products at the highest quality, to ensure that patients receive the best treatment possible. If you would like to know more, please get in touch with our team

Can we open a credit account?

At present, we only accept credit account applications from NHS hospitals clinics and universities. To apply, please email the accounts team and request a credit application form.

What payment methods do you offer?

We accept all major credit and debit cards except American Express. Payments by debit card and credit card can be made online or over the phone.

To pay by bank transfer, please use the following details:

Sterling Transfer: Please Credit LLOYDS BANK
Account number: 51243860
Sort Code: 30-91-85
IBAN: GB38LOYD30918551243860

If you are making payment from outside of the UK, please ensure that you pay both bank charges.

Please make cheques payable to Phoenix Medical Ltd and send to our head office:

Phoenix Medical Ltd
Phoenix House
41 Beehive Lane

If you would like to pay by link, you can email the sales team and they will be happy to send this to you.