Contact Us 
CONTACT US +44 (0) 1245 350822

Open: Monday to Friday 9.00 AM - 5.30 PM

Quality Assurance

At Phoenix Medical our vision is to provide authenticated, high quality herbal medicine to practitioners within the UK and Europe. We strongly believe in evidence-based application and the provision of appropriate medicine.

Our herbal products are produced using the DaoDi concept, whereby they are cultivated and harvested in precise geographical locations, with specific attention to prohibiting sulphur treatment. Our raw herbs are sourced from contracted suppliers, who either have their own sourcing channels or GAP certified fields and GMP factories that adhere to both Chinese and European standards. Our herbal granules are produced by the world's largest concentrated herbal extract manufacturer - Tianjiang Pharmaceutical, part of China National Pharmaceutical Group Corporation (Sinopharm), the leading organisation with regards to setting the standard for Chinese Pharmacopeia concentrated herbal medicine. We only use the spray drying granulation method to produce herbal extracts which produces a concentration ratio that is 200% higher than most brands on the market. Currently over 70% of the top AAA grade hospitals in China as well as more than 1 billion people in the world benefit from using our herbal granules.

Every batch of our herbs is fully traceable to its’ original source and is provided with a full Certificate of Analysis, which screens for active ingredients, pesticides, microbiology and heavy metals, to comply with EU regulations. These are available to both practitioners and patients for reference.

Due to our prominence as an official supplier to the National Health Service (NHS) in the UK, for both herbs and acupuncture needles and also an RCHM approved supplier in herbal products, our daily operations are strictly regulated and follow relevant standard requirements. We disclose information on each batch of herbs for public inspection and each product is covered by a £2 million product liability. Furthermore, through our work with the NHS, our herbs have also been chosen by the Royal Botanic Gardens, the British Pharmacopoeia Working Group and a significant number of TCM teaching universities and institutes across the UK and Europe.

As a leading supplier of herbal medicine in Europe, we hold the great responsibility of ensuring practitioners all over the UK and Europe are able to provide safe, effective and consistent treatment to patients in need. We do this by supplying high quality herbs and educating practitioners at the Phoenix Academy of Acupuncture and Herbal Medicine. In addition, we carry out research to advance the development of herbal medicine.